MAHJABEEN KHAN, MS, PMP

954 Pelican Drive, Allen Texas 75013 ▪ Phone: 214 558 8708

E-Mail: mfatima027@yahoo.com

 

Dedicated, result-oriented Project Manager/Scrum Master with over 12 years of progressive industry leadership experience; Effective coach and trainer with the ability to motivate, organize and drive teams; Maintains continuous alignment of project scope with strategic business objectives, makes recommendations to improve the program when necessary; Possesses creative problem solving and time management skills coupled with outstanding interpersonal skills to facilitate tangible and seen results.

§    Scope and Cost Management

o             Leads teams across broad technical, financial and business disciplines. Focuses teams on business objectives and tracks progress using change management process to ensure project milestones are completed on time, on budget and with the desired results

o             Implements migration between agile and waterfall approaches depending on project needs and client goals, creates detailed project roadmaps, plans, schedules and work breakdown structures

o             Directs for implementation of cost efficiencies in testing automation for various projects on the team, this included analysis of automation costing for the Enterprise Consulting Services group

o             Completes a final accounting of the project budget; lessons learnt; ensures surplus funding is applied to closing-out the “punch-list” items, as agreed-to by Project Sponsor

§    Vendor, Contract Management & Business Development:

o             Collaborates with project teams and PMO to develop and create\assess Vendor RFPs, tenders, SOWs with potential revenues in excess of $ 10 Millions

o             Discovered lack of contingency reserves over 15% required by the Business; resulted in an increase of $1 Million funding from the corporate team

o             Liases with Finance and Legal teams to ensure that all project-related contract commitments are finalized and closed

§    Leadership & People Management

o             Builds teams to meet the organizational workload requirements & establishes appropriate level of expertise

o             Manages budgets of over $5M and cross-functional teams of up to 20 developers, programmers, analysts and network specialists.

o             Plays  an instrumental role in organizational resource planning and rightsizing

o             Manages relationships with Business, Senior Management, Third Party Vendors and other suppliers

§    Risk, Quality &Time Management

o             Implements risk mitigation strategies through careful analysis of financial and statistical data. Anticipates and manages change effectively in rapidly evolving global business environments; resulting in savings of over $2M on various development projects

o             Reduced operating costs by 25% and defect arrival rates by 15%; this includes initiating and contracting a third party vendor to assist the project team on high impact and complex projects

o             Introduced a Risk Register template specific to Maintenance projects to handle recurring risk factors; gained cost reductions of over 10% of failures during Project implementation process

o             Initiated to implement a critical project using Agile Methodology (due to time and budget constraints); resulting in net-new savings of over $50K and completion of the project 1 month ahead of schedule

 

Royal Bank of Canada – Treasury Risk and Banking Systems March 2010 – December 2014

~Project Manager ~

·               Managed and executed multiple projects simultaneously involving Pega systems Workflow, Content Manager, Web services, Agile and E-Courier for Enterprise Content Management Team with budgets ranging from 500K to over $3 Million

·               Performed Project Management/Scrum Master activities on Agile projects associated with internal social media websites for RBC employees using Jive Technology; Facilitated sprint planning, daily scrums

·               Successfully implemented RBC Insurance project to migrate some of the components of Creditor Systems to the RBC Enterprise Infrastructure in Pega workflow; resulted in improved service levels and simplified the complex system architecture

·         Work closely with Product owner in backlog management and continuous delivery of features

·               Educate and reinforce scrum methodology and agile framework to team members and key stakeholders

 

Royal Bank of Canada – Enterprise Client Solutions                October 2008 – February 2010

~ Project Manager ~

·               Managed the CCP Webservices and Automation team with 8 resources; this was a consulting team being outsourced to various groups for technical requirements

·               Coordinated with various resource managers to devise a resourcing plan for all ECS Projects to address challenges with task completion during SDLC; created a cross training agenda and conducted training for internal resources as part of on-boarding process on multiple projects ; coached and mentored them on an ongoing basis

 

Canadian Imperial Bank of Commerce (CIBC) – Amicus Technology                March 2006 – September 2008

~ Lead /Coordinator ~

·               Lead and coordinate multiple projects involving the IBM Content Manager software to make Signature Cards, VISA Statements and VISA Reports available online on the Enterprise Content Manager (ECM) facilities at CIBC to get projects deliverables completed on time

·               Responsible for coordinating with the VISA Business team and the Card Product Division (CPD) of INTRIA for project issues, risks and resolving/ analysis of gaps related to the project with four different stakeholder groups

Canadian Imperial Bank of Commerce (CIBC) – First Line MortgagesOctober 2004 – February 2006

~ Lead/ Coordinator ~

·               Held accountability as a lead with corporate clients, managing projects to develop/ revamp customer’s projects and improving success rate. Coordinate project activities for Target Mortgage Application System and Excalibur (IBM AS400).

·               Manage and lead Task Management Unit, assessing main hub of the System and overseeing back-end / front-end integration operations

IBM Global ServicesJuly 2002 – July 2003

~ Testing Lead/Coordinator ~

·               Involved in launching Service Platform Phase 1 Proof Streamlining project; responsible for leading and coordinating a team of 6 resources for a new Window based front end application for the RBC Banking Systems.

·               Executed multiple roles as Test Planner and Test Data Coordinator

Xpedior, Inc., (Software Services Consulting Firm)September 1998 – June 2002

~ Senior Developer/Analyst ~

·               Responsible for developing design documents, coding / programming, unit testing and configuration.  Supported workflow analysis; defined and documented user requirements; identified issues and recommended solutions.

 

Tools: MS Project, Pega workflow, Agile Methodology, IBM Datapower, SOAP Sonar, Mercury Quality Center, Rational Rose, MS Access, MS Excel, MS PowerPoint, Visio, SharePoint

Languages: Java, SQL/PL-SQL

Scripts: JavaScript, HTML, DHTML, XML, XSL, XSLT